FAQ

Direct debit/ACH - If you would like to set up your account with Direct Debit/Auto Pay program, instructions will be included in your new coupon book. To enroll for auto payments or to make a payment, please use your coupon book and head to: https://onlinepayments.truist.com/paymentservices/start.aspx to setup your account.

Bill Pay Payments- If you use electronic bill pay with your bank, please make sure to change the mailing address to address listed below. The account number will be provided in coupon book from Truist Bank.

Online Payments-Your unique account number is located in coupon book to pay at Truist.com/payments

Bank Branch - You will be able to pay at any Truist branch only if you have a Truist coupon with you. The closest branch to our community is located at :

OLD CANOE CREEK BRANCH

4291 13th St. Saint Cloud FL 34769 Get Directions (407)892-2191

Mail - You may mail your payment directly to Truist Bank. Please remember to make your check or money order payable to Mallard Pond Homeowners Association of St. Cloud, Inc. Include a payment coupon.

Mail to:

Mallard Pond Homeowners Association of St. Cloud, Inc.

c/o Truist Bank for Vista CAM

P.O. Box 628207

Orlando, FL 32862-8207

For questions regarding your account balance, please contact the Vista CAM Billing Department at 407-682-3443, ext. 8 or email Billing@vistacamfl.com

The BOD is the governing body for the community and has the responsibility to carry out the management and operation of the association’s business affairs in accordance with standards established by its governing documents and Florida Statute 720. The BOD must adhere to governing documents which dictate what the board must do.

HOA boards also uphold certain fiduciary duties and make decisions in the community’s best interests. Furthermore, because board members are volunteers elected into their positions, they also do not receive a salary.

HOA board members do not get preferential treatment or perks. They follow the rules of the association and must pay assessments just like regular homeowners. There are also volunteer committees to support the community.

You can submit an ARC application through the site by going here and following all the directions.

You must allow up to 30 days once a COMPLETED application has been received for approval.

You may also send in a completed application via mail, download the form in step 2 on the AEB page above and the instructions will be included on where to send.

Homeowners are notified via email from frontdesk@vistacamfl.com with any approval or rejections or follow up documents needed (please check your spam folders for this sender). You can also go onto the Homeowner Portal and see on your dashboard if it was approved and you can download your approval.

If you have questions regarding a submitted ARC or in regards to the process, please contact arb@vistacamfl.com or call (407) 682-3443 EXT 8001

Closings Questions:

General Inquires: info@vistacamfl.com

New Owners: welcome@vistacamfl.com

Estoppels Questionnaires, or Documents: www.homewisedocs.com

Vista Community Association Management

323 Circle Dr

Maitland, FL 32751

(407) 682-3443

Translate

Who is the new property management company & when do they start?

What are the HOA fees?

How do I pay my monthly HOA fees?

How do I report an issue in the community?

How do I register for online portal access?

What role does the Board of Directors (BOD) have ?

What are the various committees’ responsibilities?

What needs to be submitted to the ARC board for approval?

I had an ARC application in or I need to submit one

Who to call to report infractions of Architectural Review standards (property unsightly, unkept, etc.)?

I got a violation, now what?

I need documents for my closing/ I am a new homeowner

MALLARD POND HOMEOWNERS